diff --git a/osgi-bundles/bundles/analytics/src/main/java/com/ning/billing/osgi/bundles/analytics/dao/factory/BusinessFactoryBase.java b/osgi-bundles/bundles/analytics/src/main/java/com/ning/billing/osgi/bundles/analytics/dao/factory/BusinessFactoryBase.java
index f49c9fc..dbf5a07 100644
--- a/osgi-bundles/bundles/analytics/src/main/java/com/ning/billing/osgi/bundles/analytics/dao/factory/BusinessFactoryBase.java
+++ b/osgi-bundles/bundles/analytics/src/main/java/com/ning/billing/osgi/bundles/analytics/dao/factory/BusinessFactoryBase.java
@@ -399,8 +399,17 @@ public abstract class BusinessFactoryBase {
final PaymentApi paymentApi = getPaymentUserApi();
try {
+ // Try to get the payment information, with plugin information
return paymentApi.getPayment(paymentId, true, context);
} catch (PaymentApiException e) {
+ logService.log(LogService.LOG_INFO, "Error retrieving payment with plugin info for id " + paymentId, e);
+ }
+
+ try {
+ // If we come here, it is possible that the plugin couldn't answer about the payment, maybe
+ // because it was deleted in the gateway. Try to return the Kill Bill specific info only
+ return paymentApi.getPayment(paymentId, false, context);
+ } catch (PaymentApiException e) {
logService.log(LogService.LOG_WARNING, "Error retrieving payment for id " + paymentId, e);
throw new AnalyticsRefreshException(e);
}